Conditions of sale

Terms of Sales
Online sales site
  1. Designation of the seller
This site named is published by URBAN LUX Sarl, 69, avenue Gabriel Péri 95100 Argenteuil.
Paris RCS registration number 498801695.
Intra-community VAT number: FR65498801695.
After-sales service reachable by email:
  1. General provisions relating to the General Conditions of Sale, hereinafter referred to as "the GCS".
2.1 Purpose of the T&Cs:
The T&Cs are applicable exclusively to the online sale of Human with attitude products on its sole merchant site. . They are written in French and in case of doubt on the interpretation of a possible translation, only the original version in French will prevail.
2.2 Scope of the T&Cs
The T&Cs exclusively govern contracts for the online sale of products from SARL URBAN LUX (hereinafter, "the seller") to buyers who are consumers (hereinafter, "the consumers"). They constitute with the order confirmation email the only contractual document. Under no circumstances can they prevent the exercise of the right of withdrawal from which the consumer benefits.
2.3 Availability and opposability of the T&Cs
The GCS are made available to consumers on the site .
The consumer acknowledges having accepted all of the GCS without any reservations by validating his order.
The validation of the order by its confirmation is worth adhesion by the buyer to the CGV in force on the day and time of the order. The conservation and reproduction of the GCS are ensured by the seller.
2.4 Modification of the T&Cs
The seller reserves the right to modify the GCS at any time, for all or part of the clauses, without warning and without having to pay any compensation to the consumer.
In the event of modification of the GCS, the applicable GCS are those in force on the day and time of the order, by the consumer. A copy can be sent to him on request by the seller.
2.5 Severability clause of the GCS
The possible nullity of one of the clauses of the GCS does not entail the nullity of the GCS, only the clause being deemed unwritten losing its effect.
The temporary or permanent inapplicability of one or more provisions of the clauses of the GCS by the seller cannot be considered as a waiver on his part of the other clauses of the GCS, which continue to produce their effects, to his possible advantage.
  1. Products
3.1 Features
The consumer who wishes can obtain additional information on a product, by formulating the request to the consumer service of the seller.
The products offered for sale on the site are each the subject of a description mentioning their essential characteristics, in accordance with article L.111-1 of the Consumer Code.
The consumer who places an order in the possible absence of information on a product is deemed to accept it in the actual state in which it will be delivered to him.
The illustrative photographs of the products do not constitute a contractual document. Differences may exist, in particular but not exhaustively, as to the actual color of the product, its apparent material, the finishes (closures, buttons, seams, etc.). The consumer cannot take advantage of a slight modification to request a refund or exchange of a product.
Product information is provided subject to typographical error.
  1. Price
4.1 Selling price
In accordance with article L.113-13 of the Consumer Code, the selling prices are indicated for each of the products offered for sale on the site. , in euros, all taxes included, excluding delivery costs. These possible additional costs are mentioned before the validation of the order, and are invoiced in addition.
The total amount owed by the consumer under his order is indicated on the order confirmation page.
4.2 Amendment
The seller reserves the right to modify its prices at any time, without warning, upwards or downwards.
In case of modification of the price of a product after placing an order by the consumer, the selling price of the product is that in force on the day and time of the placing of the order by the consumer.
  1. Offer
Online sales offers are offered to all consumers located in France or in one of the countries of the European Union. Delivery is possible worldwide, with specific charges that may then be applied.
Online sales offers are valid within the limits of available stocks (unless specific duration is indicated).
  1. Ordered
6.1 Stages of conclusion of the online sales contract:
To place an order, the consumer must fill his virtual basket which collects the items he wishes to order. To do this, he selects the desired product, indicates its size and color if applicable, the desired quantity, and then he clicks on “add to basket”.
The customer is then redirected to a summary page of his choices which allows him to check his order, and possibly to correct or modify it.
Once his choice has been confirmed, he must click on the "validate the order" button. This second click implies full and unreserved acceptance of the T&Cs and forms the contract.
It is the consumer's responsibility to provide true and accurate information when placing an order.
This information must be such as to allow the seller and the carrier to perform their obligations under the best conditions.
The seller is relieved of all liability in the event of an entry error or partial or incomplete entry on the part of the consumer, not taking into account the guarantees against hidden defects or the commercial guarantee from which the consumer legally benefits.
6.2 Change of order
Any modification of the order by the consumer after its confirmation is subject to the acceptance of the seller and the availability of the products requested.
The modification request can only be taken into account before the preparation of the order. The preparation time is generally 24 (twenty-four) hours, but it may be less and no guarantee can be given to the customer on this time.
The seller is not required to take into account a late modification request (received after preparation of the order).
6.3 Order validation
The seller reserves the right to refuse any order for legitimate reasons.
For example, an abnormally high quantity of articles taking into account the quality of buyer having the quality of consumer can justify on the part of the seller a refusal of order.
The seller reserves the right to refuse any order from a consumer with whom there is a dispute (in progress, not coated with a definitive solution).
In case of refusal, the consumer is fully reimbursed within a reasonable time, and in any case less than 30 (thirty) days.
6.4 Unavailability of ordered products
In case of unavailability of one or more products on an order, the seller informs the consumer within a reasonable time and offers him a product of equivalent quality and price. If the consumer wishes, he can be reimbursed or benefit from a credit that can be used on the site.
  1. Resolution
The contract can be terminated by the seller in the following cases:
- Refusal of the consumer to take delivery of the products ordered,
- Resolution Return to sender of the package due to the imprecision of the information provided,
- Non-payment of the price (without prejudice to any legal proceedings against the consumer).
In all the cases mentioned, other than the legal right of withdrawal, the amount of any installments paid remains with the seller as compensation.
  1. Withdrawal
From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to justify himself or pay a penalty.
Any return costs are the responsibility of the consumer.
To exercise this right, the consumer must send an email to the consumer service hello @ humanwithattitude .com . _ This email must include the order number, the customer's first and last names and all useful information.
Following this request, the consumer receives a return or exchange validation response. Without this validation, no return can be accepted in our warehouses.
With return validation, the consumer sends the products back to the seller.
The consumer is reimbursed within 30 (thirty) days of the date of receipt of the products, provided that the products have arrived at the seller in their original packaging, complete, in perfect condition, with their label, unworn. , unwashed, accompanied by the invoice. A return that shows that one of these criteria is not met will not be accepted and the product will be returned to the consumer.
The risks related to the return of a product weigh on the consumer. It is his responsibility to take all necessary measures to secure his return (packaging, protection). In the event of a shipment delivered without signature and not received by the seller, it is the consumer's responsibility to provide proof of receipt of the product.
Without this proof, no refund can be made. There will be no refund if the returned product has not arrived at the seller.
This is why we strongly recommend to all consumers who want to make a return to request delivery by registered mail with delivery against signature.
Proof of delivery is then constituted by the affixing of the stamp of the company URBAN LUX SARL on the recommendation form or by the signature of the return manager.
  1. Payment
The price is payable in full after confirmation of the order.
Payment is made on an independent secure platform via Paypal. In both cases, the consumer's banking information is not accessible to the seller. They do not pass through any of its servers. Only trusted third parties responsible for data encryption (PayPal) digitally process this information to ensure perfect security of the transaction and optimal protection of bank data.
  1. Delivery
The seller undertakes to deliver the products to his carrier within 2-3 working days after receipt of full payment for the order. This period is extended to 10 (ten) working days for the following periods: winter and summer sales, "flash" sales and private sales, end-of-year celebrations (from December 1 to January 10) .
Delays in delivery due to an external cause cannot give rise to either the payment or the claim for compensation from the seller.
The products are delivered to the address indicated by the consumer on the order form.
The consumer who accepts a product without making any reservations to the carrier accepts it as it is. He is then deprived of any possibility of formulating a complaint as to the delivery.
In the event of deterioration or partial loss of the product, the consumer must imperatively formulate reservations on receipt on the delivery note, a duplicate of which is sent to the professional seller and, within 3 (three) days of receipt, notify these reservations. to the carrier by registered letter with acknowledgment of receipt, in accordance with Article L. 133-3 of the Commercial Code.
If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain the replacement of the product or possibly the resolution of the sale.
  1. Warranties
Legal guarantees
All products supplied by the seller benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code .
Under these guarantees, the seller undertakes, at the choice of the consumer, to reimburse him or to exchange defective products or products which do not correspond to his order.
After sales service
Claims made under the guarantees must be addressed to the consumer service:
  1. Responsibility
The responsibility of the seller cannot be engaged in the event of non-performance or poor performance of the contract due either to the fact of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.
In addition, the seller being bound by an obligation of means, his obligation is deemed to have been fulfilled when he has delivered the package containing the consumer's order to the carrier.
It is then released from all liability in the event of non-delivery of the product.
The proof of his obligation is carried out by the production of the statement of deposit of the parcels to the carrier, signed by the latter.
Penalty clause
In all cases of non-performance of its obligations by the consumer, the deposit paid with the order, with the exception of the implementation of the legal right of withdrawal, remains acquired by the professional seller as compensation.
  1. Cancellation clause
The resolution of the order in the cases provided for in these GCS will be pronounced by registered letter with acknowledgment of receipt and will be automatically acquired without legal formality.
  1. Intellectual property
The elements reproduced on this site, which are the exclusive property of the publisher, are protected by copyright, trademark law and patent law. All the texts and images presented on the seller's online sales site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited. This includes these general conditions of sale.
Any reproduction and any distribution of these elements, without the prior written authorization of the publisher, expose the offenders to legal proceedings.
  1. Personal data
The collection of personal data, their use for the processing of orders and the constitution of customer files and their distribution to third parties responsible for the execution, control and payment of orders, is subject to the consent of the person concerned.
The processing of personal data, which is kept by the publisher for the sole purpose of proper administration of orders and commercial relations, is the subject of a declaration to the Commission Nationale Informatique et Libertés.
The consumer has at any time a right to access, modify, rectify and delete personal data concerning him.
Personal data provided by customers is not otherwise disclosed to third parties.
They are, unless expressly opposed by the customer, integrated into the company's customer file.
In accordance with law 78-17 of January 6, 1978, the customer has at any time a right to access and rectify personal data concerning him. To exercise this right, the customer must contact the customer service of the company by email, telephone or mail.
  1. Settlement of disputes, mandatory prior conciliation clause
In the event that a dispute arises between the seller and the consumer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute, without the intervention of a third natural or legal person.
This procedure replaces any other form of existing dispute resolution for a period accepted by the customer of 30 (thirty) working days.
Complaints should be addressed to the consumer service: