The seller undertakes to deliver the products to his carrier within 3 working days after receipt of full payment for the order. This period is extended to 7 (seven) working days for the following periods: the first 2 weeks following the drop, “flash” sales and private sales, end-of-year celebrations (from December 1 to January 10).
All deliveries are made by Colissimo and Mondial Relay as well as UPS for Canada and the United States.
Delivery times may vary depending on destination and carrier. On average, the delays are 3 to 5 days in metropolitan France, 5 to 7 days in Europe and 5 to 10 days in the rest of the world.
Delivery costs are free in mainland France and Europe from €140.
For the rest of the geographical areas, the amount of the delivery costs depends on the volume of the order, the geographical area of delivery and the delivery method chosen.
Delays in delivery due to an external cause cannot give rise to either the payment or the claim for compensation from the seller.
The products are delivered to the address indicated by the consumer on the order form.
The consumer who accepts a product without making any reservations to the carrier accepts it as it is. He is then deprived of any possibility of formulating a complaint as to the delivery.
In the event of deterioration or partial loss of the product, the consumer must imperatively formulate reservations on receipt on the delivery note, a duplicate of which is sent to the professional seller and, within 3 (three) days of receipt, notify these reservations. to the carrier by registered letter with acknowledgment of receipt, in accordance with Article L. 133-3 of the Commercial Code.
If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain the replacement of the product or possibly the resolution of the sale.