The seller undertakes to deliver the products to its carrier within 3 working days after receipt of full payment for the order. This deadline is extended to 7 (seven) working days for the following periods: the first 2 weeks following the drop, “flash” sales and private sales operations, end-of-year holidays (from December 1 to January 10).
All deliveries are made by Colissimo and Mondial Relay as well as UPS for Canada and the United States.
Delivery times may vary depending on destination and carrier. On average, delivery times are 3 to 5 days in mainland France, 5 to 7 days in Europe and 5 to 10 days in the rest of the world.
Delivery costs are free in mainland France from €40 and in Europe from €140.
For the rest of the geographic areas, the amount of delivery costs depends on the volume of the order, the geographic area of delivery and the delivery method chosen.
Delivery delays due to an external cause cannot give rise to either payment or claim for compensation from the seller.
The products are delivered to the address indicated by the consumer on the order form.
The consumer who accepts a product without making reservations to the carrier accepts it as is. He is then deprived of any possibility of making a complaint regarding the delivery.
In the event of deterioration or partial loss of the product, the consumer must express reservations upon receipt on the delivery note, a duplicate of which is sent to the professional seller and, within 3 (three) days following this receipt, notify these reservations. to the carrier by registered letter with acknowledgment of receipt, in accordance with article L. 133-3 of the Commercial Code.
If the product does not conform to the order, the consumer must send a complaint to the professional seller with a view to obtaining replacement of the product or possibly resolution of the sale.