From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to justify themselves or pay a penalty.
Any return costs are the responsibility of the consumer.
To exercise this right, the consumer must send an email to consumer service firstname.lastname@example.org.
This email must include the order number, the customer's first and last names and all useful information.
Following this request, the consumer receives a return or exchange validation response. Without this validation, no return can be accepted in our warehouses.
With return validation, the consumer sends the products back to the seller.
The consumer is reimbursed within 30 (thirty) days of the date of receipt of the products, provided that the products have arrived at the seller in their original packaging, complete, in perfect condition, with their label, unworn. , unwashed, accompanied by the invoice. A return that shows that one of these criteria is not met will not be accepted and the product will be returned to the consumer.
The risks related to the return of a product weigh on the consumer. It is his responsibility to take all necessary measures to secure his return (packaging, protection). In the event of a shipment delivered without signature and not received by the seller, it is the consumer's responsibility to provide proof of receipt of the product.
Without this proof, no refund can be made. There will be no refund if the returned product has not arrived at the seller.
This is why we strongly recommend to all consumers who want to make a return to request delivery by registered mail with delivery against signature.
Proof of delivery is then constituted by the affixing of the stamp of the company URBAN LUX SARL on the recommendation form or by the signature of the return manager.